Yeo Vale Medical Practice

Tel: 01934 839820

Patients Charter

You have a right to expect a high standard of medical care from our Practice and we will try at all times to provide the very best care possible within our resources. 

In order to assist us in this we require that you take full responsibility for ensuring that you do not abuse the service.   For example, it is your responsibility to ensure that you keep medical appointments and follow the medical advice given. 

Very occasionally a practice/patient relationship breaks down completely.  In this situation the patient may choose to register with a different practice.  The practice also has the right to remove that patient from their list.  This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason for the removal. 

We aim to provde the best possible service to our patients and hope you feel that we achieve that aim.  The care of your health is a partnership between yourself and the Primary Health Care Team. The success of that partnership depends on an understanding of each other's needs and co-operation between us. 

Rights and Responsibilities of the Patient

Our Responsibilities to You 

• You will be treated courteously.
• You will have a right to confidentiality. 
• You will be seen the same day if your problem is urgent.
• You will be referred to a consultant when your GP thinks it is necessary.
• We regard continuity of care as important and therefore whenever possible will arrange for you to see your usual Doctor.

Your Responsibilities to Us

• Please try to keep your appointments, arrive on time and only ask for home visits if you are too ill to attend surgery.
• Please treat all staff with the same courtesy and respect with which you would expect to be treated.
• Please do not call the doctor out of hours unless it is really necessary.
• Please cancel your appointment if you are unable to attend.
• Please do not ask for information about anyone other than yourself.
• Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency.
• Please keep the surgery informed reqarding any address changes or telephone contact details.

Website Disclaimer

The information contained within this site is not intended to be a substitute for professional medical care by a qualified doctor or health care professionals. Always seek the advice of your doctor or other health care professional before starting any new treatment. Alternatively contact NHS Direct 0845 4647. While we have taken every care to compile accurate information and to keep it up-to-date, we cannot guarantee its correctness and completeness. The information provided on this site does not constitute business, medical or other professional advice, and is subject to change. In no event will Yeo Vale Medical Practice be responsible or liable directly or indirectly, for damages or liabilities relating in any way to the use (or misuse) of information contained within or accessed through this site.

Links to third party sites

This web site contains links to web sites not under the control of the surgery, these links are provided as a convenience only. The inclusion of any link does not imply or express endorsement or sponsorship by the Surgery in any way. We cannot guarantee uninterrupted access to this website, or the sites to which it links. We accept no responsibility for any damages arising from the loss of use of this information or disruption/damage to your computer system/data while using this site.

Copyright

The entire contents of this web site including the logo of this organisation are copyrighted as a collective work. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download portions of the material from the different areas of the web site solely for your own non-commercial use. Copying of logos accessed via this website is not permitted without the copyright holders approval. Unless for educational purposes any redistribution, retransmission or publication of material is strictly prohibited without the express written consent of the copyright owner. You further agree not to change or delete any proprietary notices from materials downloaded from this site.

Web Security

The Surgery does not collect any personal information about those using the site, or use cookies to track or log information about users. We do analyse the server log files which contain details of the Internet Protocol address (IP address) of computers using the site, pages looked at, the times of day and the type of web browser used. None of this information is linked to individuals or distributed to third parties. All emails from the site are treated in the strictest confidence. The Surgery has a legal and moral obligation to protect personal data; therefore we regret that patient information cannot be transmitted via email.

Privacy

Internet privacy is an important concern to us. As such this website supports privacy of Internet data. We do use cookies for collecting user information from the website. We only collect information about users that are required for system administration of the Web server. We do not collect personal information.

The owner does not:

• Provide or release names, website addresses or e-mail addresses of users to any third party without the users explicit permission.

The owneruses users data to:

• Measure website activity. Cookie technology helpsThe ownerdetermine which features and services are important to their audiences so that we may know where to direct ongoing development.

• The owner may occasionally advise users of new activities or website features.

• The owner occasionally may alert users electronically by e-mail to important changes to services offered or the law relating to them.

• The owner may offer services on a limited basis to demographically identified groups of users.

• The information sent within any forms or by email is only stored and used to correspond with client to satisfy their request for information. Any data collected is not passed to any third parties and is not used by anyone other than The owner in the conduct of their business. A copy of any personal information stored can be requested at any time and deleted form our records if requested by sending a signed letter by Royal Mail Recorded Delivery to our address featured on our contact page

Accessibility

We have tried to make our website as accessible as possible for all users.  If however you are unable to view any part of our site for any reason please contact us and we will to our best to provide the information in a different format.