Contact Details
Surgery Phone Number
01934 839820
Out of Hours
0845 121 0235
For life threatening or serious medical problems - 999
Congresbury Surgery
Station Road
Congresbury
North Somerset
BS49 5DX
Fax: 01934 834165
Yatton Surgery
155 Mendip Road
Yatton, Bristol
BS49 4ER
Fax: 01934 876085
Community Nurses
01934 839824
Health Visiting Team
01934 852927
Zero Tolerance Policy
The NHS operates a Zero Tolerance Policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.
In this situation we are obliged to notify the patient in writing of their removal from the list and record in the patients medical records the fact of the removal and circumstances leading to it. The Primary Care Trust is then responsible for providing further medical care for such patients.
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